Voice mail pin abroad

[Benellitrk]

Hi I'm after help I've got important voice mails that I can't listen to as I'm abroad and being prompted to enter a pin code that I knew nothing about so need help and advice on how to set this up please. 

[Akua_A]

Hi @Benellitrk,

welcome to our community forums and thank you for your first post.

Sorry to hear you are having issues when trying to access your voicemail abroad. I can understand the frustration caused. 

Just to confirm, before leaving the UK, did you ever set up a voicemail pin as seen here https://www.virginmedia.com/help/mobile/set-up-virgin-mobile-voicemail? Also, is it just voicemails you are having issues with on your service? 

Thanks,

[Benellitrk]

Thanks for the reply and yes I'm just after some help setting up the pin to listen to my voice mail as I didn't set it up prior to leaving the UK as I wasn't aware I had too.

[Akua_A]

Thank you for letting me know @Benellitrk.

To best help with this, I have sent you a private message. Please look out for the purple envelope and provide a response when you can.

Thanks,