Virgin Media Community

[Rodders6]

Hi, had an issue for a few days now, I have a galaxy S10. When making or receiving calls, the call cuts out - I can't hear them and they can't hear me but comes back in about 10 seconds.

I tried on my sons phone which is an iPhone and had the same issue. I've restarted my phone, checked the network settings and checked the service status but that only shows TV, broadband and landlines.

Any help appreciated, thanks 

[Ayisha_B]

Hi @Rodders6,

Welcome to our Community Forums and thanks for your post.

I am sorry to hear you've been having some issues with the service.

Can you please advise:

• If the phone is showing low or no signal when the calls cut out?
• Does this happen both indoors and outdoors?
• Which network is the phone showing as connected to?

Thanks

[Rodders6]

Hi Aiysha,

My phone shows full bars of signal and in my network settings it says auto connect to LTE/3G/2G.

I've had this problem indoors but haven't been outside whilst using my phone.

I have no issues using WhatsApp for voice calls.

[Gareth_L]

Hi Rodders6

So we can look at this in more detail

I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L
 

[Gareth_L]

Hi Rodders6

I was just checking to see if you still needed help 

As I sent a private message yesterday and have had no response

Gareth_L