I have a SIM only 30 day rolling contract (no 5G) and my understanding was that this was being fulfilled using part of the EE bandwidth. I can't recall the technical details, but inside the house the reception is really poor.
I understand that Virgin Mobile now is using Vodafone for new contracts (both 4G and 5G) and I use a Vodafone network for my work phone and this has good signal inside the home.
How can I find out what network I am currently using, and is it possible to request a new SIM so I can use the Vodafone network?
Virgin's contract with EE finishes at the end of this year. They have signed up to a five year deal with Vodafone from then. However, to ease things in new contracts are moving to Vodafone now and other will slowly follow.
It is not possible to have calls on one network and data on another.
Customer Services run on the basis of if they don't know the answer make one up!
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