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td97
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VoLTE or 4G Calling

on ‎17-02-2022 14:27

I'm a previous Vodafone customer now on Virgin Mobile SIMO. VoLTE worked previously for me on Vodafone.

I've noticed my network now drops to 3G/H+ when on a voice call.

I understand VoLTE is supported on Virgin Mobile and I have it enabled in my settings.

My device is S21+ 5G.

Any advice?

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BenMcr
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Re: VoLTE or 4G Calling

on ‎17-02-2022 14:53

You'll need to contact Customer Services to check it's activated on your SIM card in addition to any setting on your device.
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I work for Virgin Media - but all opinions posted here are my own
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td97
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Re: VoLTE or 4G Calling

on ‎17-02-2022 16:05

Thanks, I have contacted customer service by WhatsApp and it is now enabled.

It is bizarre that this is not enabled by default for new customers.

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Kath_F
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Re: VoLTE or 4G Calling

on ‎17-02-2022 16:19

Hi td97, 

Thanks for your post and we will certainly take on board your feedback regarding this. 

Please let us know if you have any further issues once this is activated. 

Thanks, 

Kath_F
Forum Team




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