A little over a month ago. I recieved a call from Virgin, informing me I was eligible for an upgrade.
After hearing the offers, I agreed to a new phone/contract, signed the agreement and was told I would recieve my new phone within a few days. Nearly a week went by and the phone hadn't arrived. After several calls and another week passing. It turned out, that Virginmedia's choice of courier, had been Yodel, who admitted they had lost the package.
I asked for a replacement device to be sent, but was told by a VM rep, they couldn't do that, but they would cancel my upgrade, at no cost to me. (I should think so too!)
At the same time, my mobile phone insurance for my current handset was cancelled by VM and a new one started for the new phone.
Fast forward to yesterday. I get an automated email, telling me my request to cancel my mobile phone contract, had been accepted and finalised.
Now my phone service no longer works. I have a phone, which I'm still paying for, which is not covered by insurance, which I can't use for anything at all and After speaking with yet another VM rep, I have been informed that there isn't much that can be done at this point.
Instead, she is going to have to contact other departments to try to retrieve my number (which may not even be possible) then I will need to sign up to a pay as you go contract, which I will have to agree to, which she will then "upgrade" to a new, long term contract, with as close to similar terms as my previous contract. At that point, I might be able to upgrade. All of this, I'm told, could take more than a week.
How on earth, is this considered reasonable process?
By what right can virgin media, cancel a legally binding contract, with a loyal and longterm customer, who has done nothing to justify this breach of contract? Indeed, it is Virgin Media's circus of ineptitude that has now, resulted in me being inconvenienced and out of pocket.
And I am expected to agree to a new contract, which will lock me into further commitments with VM?
I am not happy with this proposed convoluted process. I want my legally binding contract, reinstated.
