Virgin Media Community

[superplay]

Hi Folks

Over the weekend I updated android on my Samsung Galaxy A40.  Since then the following message keeps showing under notifications:

Android System Virgin wants to auto‑connect
If connected, Virgin can determine your phone's location.

Can anyone shine any light as to what this relates to?

Thanks

[John_GS]

Hi superplay

Thanks for posting. Can you send us a screenshot of this as I am not sure what it relates too.

Best

[superplay]

Hi John_GS

Screenshot attached

Thanks

[John_GS]

Is that your phone's location settings?

Kind regards,

[superplay]

Hi John_GS

Not quite sure I understand you reply

I have looked under 'recent location requests' in settings and this is not listed.

Thanks

[John_GS · Accepted solution]

Thanks for coming back to me.

Does this happen when you're connected to your home Wi-Fi or if you're out and about - it could possibly be related to mobile hotspots

Best,

[superplay]

Thank you for your reply

I will check this over the weekend.

[John_GS]

No worries at all - do pop us a reply whenever.

Is there anything further we can assist with today?

Kind regards,

[superplay]

I am sure that I have have tracked down what this is.  It seems to be related to the 'Virgin Media customer hotspot network'

Connect to WiFi Hotspots | Virgin Media Help

When at home the notification triggers and if I look under available Wi-Fi SSIDs on my phone there is a new one 'Virgin Media' 

Thank you John_GS for the pointers that helped me here.

[John_GS]

Great to hear all sorted superplay 🙂

Is there anything further I can assist with today?

Best,