on 19-05-2022 21:39
Hi Folks
Over the weekend I updated android on my Samsung Galaxy A40. Since then the following message keeps showing under notifications:
Android System Virgin wants to auto‑connect
If connected, Virgin can determine your phone's location.
Can anyone shine any light as to what this relates to?
Thanks
Answered! Go to Answer
on 27-05-2022 08:48
Thanks for coming back to me.
Does this happen when you're connected to your home Wi-Fi or if you're out and about - it could possibly be related to mobile hotspots
Best,
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on 20-05-2022 08:47
Hi superplay
Thanks for posting. Can you send us a screenshot of this as I am not sure what it relates too.
Best
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on 21-05-2022 11:15
Hi John_GS
Screenshot attached
Thanks
on 21-05-2022 13:34
Is that your phone's location settings?
Kind regards,
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on 27-05-2022 06:56
Hi John_GS
Not quite sure I understand you reply
I have looked under 'recent location requests' in settings and this is not listed.
Thanks
on 27-05-2022 08:48
Thanks for coming back to me.
Does this happen when you're connected to your home Wi-Fi or if you're out and about - it could possibly be related to mobile hotspots
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 27-05-2022 17:25
Thank you for your reply
I will check this over the weekend.
on 27-05-2022 17:26
No worries at all - do pop us a reply whenever.
Is there anything further we can assist with today?
Kind regards,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 31-05-2022 19:39
I am sure that I have have tracked down what this is. It seems to be related to the 'Virgin Media customer hotspot network'
Connect to WiFi Hotspots | Virgin Media Help
When at home the notification triggers and if I look under available Wi-Fi SSIDs on my phone there is a new one 'Virgin Media'
Thank you John_GS for the pointers that helped me here.
on 31-05-2022 19:42
Great to hear all sorted superplay 🙂
Is there anything further I can assist with today?
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill