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Pj28
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Virgin unlimited on iPhone keeps saying no credit.

Constantly getting message no credit.  Have changed region to Belgium and back countless times and works for so long.  Any idea of permanent fix?

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Katie_WT
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Re: Virgin unlimited on iPhone keeps saying no credit.

Hi there @Pj28

 

Welcome to our Community and thanks so much for your first post - sorry that you're having some issues with your mobile account at the moment. 

 

Do you have a spending cap on your account? You can check this via your online account at anytime. This message would only pop up if you are trying to do something chargeable and have a £0 spend cap

 

Does this happen with all numbers that you are calling? 

 

Cheers

Katie - Forum Team


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Pj28
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Re: Virgin unlimited on iPhone keeps saying no credit.

Hi Katy. Yep I have a spending cap of £0 as I have unltd texts call and data with Virgin 

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Katie_WT
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Re: Virgin unlimited on iPhone keeps saying no credit.

Thanks for popping back so quickly @Pj28

 

Can you confirm if you're getting this error pop up on all calls or is it only specific calls? Does it only appear when trying to make a call or ay any other time? 

 

Cheers

 

Katie

Katie - Forum Team


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enlli
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Re: Virgin unlimited on iPhone keeps saying no credit.

Common problem with Virgin SIM cards an iPhones which think they are in Belgium. (Proximus of Belgium program the card)

Try this

Settings -> mobile data -> SIM Applications (near bottom) -> tap "Roaming"  -> tap "Select Mode"

I found "automatic" was selected by default.

Tap manual -> then choose National or Virgin

 

 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Pj28
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Re: Virgin unlimited on iPhone keeps saying no credit.

It’s not constant just at least twice between resetting of Virgin data. Have just tried the fix suggested about changing roaming and sim apps.  Maybe that will help. Thanks for prompt response

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Pj28
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Re: Virgin unlimited on iPhone keeps saying no credit.

Just aware when trying to make calls. Always annoying. In fact can have made a call then 5 mins later try to call again and then it happens

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