I have been with Virgin mobile a couple of months and use wifi calling regularly without issue. My partner ported their number to virgin yesterday. Since then, I have been unable to ring him using WiFi calling, and he cannot call me using WiFi calling. We are both on Virgin mobile, both have Samsung S10s, and we can both ring other numbers using wifi calling, but not each other. All we get when we try is a message saying you have dialled an incorrect number. Turn it off and the call works. Can anyone shed any light on why this might be happening, or more importantly how to fix it??
As we have both 2.4 and 5ghz wifi, I've tried on both (with both on same frequency at same time, and both on different frequencies at the same time) to no avail. Could using the same wifi network, and both being on the same network be the issue?
Same exact problem here. It's been 3 days since completion of porting numbers. Wife and I can't call each other on same network using wifi calling, but all other numbers work. Switch off wifi calling and it works.
Any fixes? I'm within 14 days and I'm on the verge of cancelling...
Welcome to the community and thanks for coming here for help with your WiFi calling issue. Sorry to see that you're having some trouble when you're trying to call your Wife.
You seem to have answered most of the questions which I was going to ask, but can I just check whether you been able to try calling her when you're both connected to different WiFi networks, and not when you're both connected to your home WiFi? From what you've described, I'm leaning towards the fact that may be the cause of the issue, especially since you're able to get through to your niece OK.