Menu
Reply
Highlighted
  • 1
  • 0
  • 0
Joining in
175 Views
Message 1 of 2
Flag for a moderator

Virgin telecom?

Hello I don't know where to post or more a question for directions please. 

I checked my credit score recently and found a unpaid bill apparently for virgin telecom that was opened a couple of years ago and well I decided to call up and live chat and just get pushed pillar to post without any hint of solution or why. So firstly is virgin telecom, virgin mobile? And how do I sort it out when I don't know the details of the bill because all I know is I have paid up and closed all my accounts with virgin with no issues for years

0 Kudos
Reply
Highlighted
  • 1.64K
  • 97
  • 164
Forum Team
Forum Team
65 Views
Message 2 of 2
Flag for a moderator

Re: Virgin telecom?

Hi Lukebeatle, 

thanks for using the forums to get this issue looked into, I am sorry about this situation. 

Virgin Mobile usually isn't known as Virgin Telecom as far as I am aware, however I can still offer help to see if it was ourselves. But I would like to ask a few more questions around this first. 

Do you know how much the bill was that had defaulted on your credit file?

Have you had a Virgin Mobile SIM or Handset from us in the past?

If you have, how much was the monthly payments?

Thanks,

Megan_L

0 Kudos
Reply