Hi I bought a unlocked sim free Alba flip phone for my grandad I have tried to out his sim in and it will not register iv seen some posts about this can I get a new sim for him or what is the issue the phone has been tried with both Vodafone and O2 sims so I know it isn’t the phone seems to be a problem with the SIM card please help
Thanks for using the forums to get this issue with your mobile services looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.
Can you tell me whether an error message appears on screen when you insert the SIM?
Also, what does the message state when you try to call someone?
Does it happen with all numbers or just particular ones?
Have you tried the SIM in another phone to see if it works?