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Phe97
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Virgin mobilee

So today I ordered a virgin mobile as haven’t got a phone and heard virgin mobile are good had an email for my order number then I speak to someone on live chat as can’t phone no phone saying I didn’t pass the credit check very annoyed as I have virgin broadband so I don’t see how I failed 

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Emma_C
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Re: Virgin mobilee

Hi Phe97, 

 

Thanks for your post and welcome to our community. 

I'm really sorry that we were unable to complete your order and for any upset caused. 

I'd also like to apologise for the delay in getting back in touch, we have been busier then usual. 

 

Our credit checks for broadband accounts and mobile accounts are different, this is because the credit check for a mobile needs to ensure we're making the right decisions for both parties as this would include a loan agreement. 

 

We do have some other handsets to offer or SIM Only if you did wish to discuss those options further please give us a call on 0800 052 0238. 

 

Emma_C - Forum Team
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