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Virgin mobile wont let me register my account

I got a sim card with my package but it will not let me register 

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Re: Virgin mobile wont let me register my account

Hi Lyndata, 

Thanks for your post and welcome to our community. 

Sorry you're having issues registering an online account for your mobile SIM, this ins't good. 

 

What happens when you try and register? 

Do you get an error message? 

Have you tried another device or browser? 

Emma_C - Forum Team
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Re: Virgin mobile wont let me register my account

the capchas are constantly asking for me to oick the pictures and to tick I am not a robot 

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Re: Virgin mobile wont let me register my account

Ah, I see. 

Are you able to clear your cache and cookies on the browser? 


If it's still an issue let me know. 

 

Emma_C - Forum Team
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Re: Virgin mobile wont let me register my account

yes done all that 

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Re: Virgin mobile wont let me register my account

Thanks for coming back to us, have you been able to try an alternative browser?

 

Can you also advise me if the browser you're using is running the latest version of that browser?

 

Kindest regards,

 

David_Bn

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