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Virgin mobile- why am I getting charged more than I should be !!!???

Ok so I have recently took out 2 virgin mobile contacts for my family at £11.00 /month per contract total £22 ...simple NOPE! I am being charged £11 on one contract and £21 on the other, why is this !! There has been no usage outside of inclusive allowance and I just don’t understand why I’m being charged more. It’s impossible to contact anyone please help !! 

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Re: Virgin mobile- why am I getting charged more than I should be !!!???

Good Afternoon Bezboo1919,

 

Thanks for your post on our Community Forums and a very warm welcome to you!

 

Sorry to see of any confusion caused over the monthly charge on the SIM cards, and for the time we've taken to respond to your post. 

 

Have you been able to speak to our team since your Forum post on Thursday? Alternatively, have you been able to log into the self-care account of the mobile accounts to take a closer look at the charges being issued?

 

Kindest regards,

 

David_Bn

 

 

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Re: Virgin mobile- why am I getting charged more than I should be !!!???

Hi thanks for your response 

I have looked at my itemised bill and I still don’t understand the charge. I haven’t been able to speak to anyone 😱, please can u help 

regards Amira 

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Re: Virgin mobile- why am I getting charged more than I should be !!!???

Sorry to hear this has still not been resolved Bezboo1919,

 

Check out the purple envelope in the top right hand corner for a PM from me

 

Kindest regards,

 

David_Bn

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