Hi Adamlfc23,
Thanks for getting back to me, I'm so sorry for the experience you've had with this, and to hear you've been charged for both contracts.
I'd really like to help with this, I appreciate you've spoken with us a lot since posting, but I'd love to be able to get to the bottom of this and get everything sorted. I've sent you over a PM so I can look into your account from there, please feel free to respond whenever you get the chance if you're happy for me help.
Many thanks,
Beth