01-02-2023 18:33 - edited 01-02-2023 18:34
Reception and data in st helens, no full data for 2 weeks and signal
Drops in and out all day long
on 01-02-2023 18:46
Hi there @Mark86
Thank you so much for your post and welcome to the community forums, it's great to have you here.
We are so sorry to hear that you are facing issues with your signal, can I ask if this is just when you are at home or when you are also out and about?
Thanks again
on 01-02-2023 19:42
Virgin use O2 for signal so check here for problems
Also consider using WiFi Calling when at home
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on 01-02-2023 20:16
Hi I got through to virgin having work done till 10 Feb so will be disruptive at times not good for me as I use it for work.
on 01-02-2023 20:20
We are so sorry to hear that there is ongoing work @Mark86 but the teams will do all they can to resolve this for you and everyone effected.
Are you able to let us know how things are looking after the 10th?