Virgin mobile - security key

[glitterdoll]

How do I access my security key? I've been on the phone to O2 who passed me on to Virgin customer service and both have been no help.

I need to access my device loan payment documents. 

[Joseph_B]

Hey @glitterdoll,

Welcome to the Community Forums and thanks for the post.

Sorry to hear you have been having this issue, I would like to go about helping you regain access to this, for me to do so I will need to confirm some information from you via private message.

Joe