Hi
I recently purchased a Samsung galaxy s10e with virgin media as they were doing a promotion of giving a extra £100 if I was to recycle my old phone.
I sent my old phone to recycle on the 25th March 2019 I received an email and a txt on the 4th April telling me they have recieved my phone and the experts have tested it and my payment with be made today (could take upto 3 days to appear in account).
I did not receive that payment. I emailed virgin recycle on the 9th April asking why I haven't received my payment.
It is now 15th April I still haven't recieved my payment or a reply from my email.
This is poor customer service. What do I need to do to solve this?
This promotion of the extra £100 for my old phone was a big reason why I went with virgin mobile to upgrade my phone
Garry