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Steven_Datt
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Virgin mobile email verification

I've received a sim as part of my ultimate oomph bundle however the registration system seems to be incredibly slow in sending out email registration codes.

 

Tried resending multiple times, each time waiting 10+ minutes and nothing. I did receive 2 codes in a row via email when attempting at 6pm though they arrived and I saw them after the 30 minute timeout. 

 

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Sofia_B
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Re: Virgin mobile email verification

Hi @Steven_Dott. 

 

Thanks for your post 🙂 

 

I'm sorry to hear you're having some issues registering your Sim, I appreciate this is frustrating and we apologise for any inconvenience caused. 

 

Are you able to re send another code to see if this arrives before the 30 minute timeout? 

 

Please also check your spam/junk folders. 

 

Thanks, 

Sofia
Forum Team



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Steven_Datt
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Re: Virgin mobile email verification

Disregarding the username mishap, I've just submit for another verification as of 20:49 and will record the time of email arrival... If at all

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Steven_Datt
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Re: Virgin mobile email verification

Update: as of 22:42, no email in inbox or spam. 

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Zoie_P
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Re: Virgin mobile email verification

Hi there, Steven_ Datt, 

Thank you for your post.

I can certainly help with this and will pop you over a PM to get this resolved.

Keep an eye out for the purple envelope 🙂

Zoie

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Steven_Datt
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Re: Virgin mobile email verification

I've responded to the PM confirming I'm the account holder etc. I haven't heard anything back. What's the progress on this please? 

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