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mikewales59
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Virgin mobile email verification

Hi,

I have recently tried to purchase a mobile through a contract on your website, however once all the details were put through it said you would be in touch shortly. It's now been 3-4 days since and nothing. When I try to log into the account it asks for email verification but no email has been sent, I have tried resending multiple times and there is no email even in the spam folder.

Thanks

Michael

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Sofia_B
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Re: Virgin mobile email verification

Hi @mikewales59

 

Welcome to the Community and thanks for your first post, we're happy to have you with us. 

 

I'm sorry to hear this, I appreciate this is frustrating and we apologise for any inconvenience caused. 

 

I'm going to send you a PM for more details so we can look into things for you. 

 

Please look out for a notification in the purple envelope located in the top right hand corner of your screen. 

 

Thanks, 

 

Sofia
Forum Team



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Sofia_B
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Re: Virgin mobile email verification

Thanks for chatting with me over PM @mikewales59

 

Glad I was able to advise you on this 🙂 

 

If you have any further issues, please pop another post on this thread and we'll happily assist. 

 

Thanks, 

Sofia
Forum Team



New around here? To find out more about the Community check out our Getting Started guide