I cannot use mobile data on my virgin account. I have in theory unlimited data. I have mobile data switched on. I can connect via WiFi. My mobile account is working but no mobile data. Unable to search fir network and select virgin which is greyed out. No ApN can be selected.
Thanks yes. I checked that and then looked at other similar issues and found z set of APN settings for Virgin mobile which I input and these seem to connect. I am not sure why they were not there already.
Hey Sigran, thank you for reaching out and letting us know this.
Depending what device you have they could of needed to be downloaded.
Normally we would you send you a SMS with a link to download it, just to confirm has this helped and resolved the issues now? Thanks
Matt - Forum Team
New around here?
It's an umidigi. Like I said I had to.type in the settings myself. I didn't get a text with these or were they automatically downloaded on activating the sim card. So not helpful from.Virgin on this occasion.