Virgin mobile data not working

[Sigran]

I cannot use mobile data on my virgin account. I have in theory unlimited data.  I have mobile data switched on. I can connect via WiFi.  My mobile account is working but no mobile data.  Unable to search fir network and select virgin which is greyed out. No ApN can be selected. 

[jbrennand]

Is the "Mobile data" in your devices setting toggled to be.... "on/green" ?

If it is switch it off than restart and switch it on again

[Alex_RM]

Hi Sigran,

Thanks for posting and sorry to hear you're having some issues with your data.

Have you been able to have a look at what jbrennand has advised?

Alex_Rm

[Sigran]

Thanks yes. I checked that and then looked at other similar issues and found z set of APN settings for Virgin mobile which I input and these seem to connect.  I am not sure why they were not there already. 

[Matthew_ML]

Hey Sigran, thank you for reaching out and letting us know this.

Depending what device you have they could of needed to be downloaded.

Normally we would you send you a SMS with a link to download it, just to confirm has this helped and resolved the issues now? Thanks 

[Sigran]

It's an umidigi. Like I said I had to.type in the settings myself. I didn't get a text with these  or were they automatically downloaded on activating the sim card.  So not helpful from.Virgin on this occasion.