Virgin mobile contract renewal

[bananas1234]

Hi

I've been notified that the contract for two mobile numbers ends on 19th December.  It gives me the option to select a new deal which has 5gb more data and is 93p cheaper.   Please can a VM staffer send me a private message to help arrange changing to the new deal from that date.  The letter says to phone the call centre, but from previous poor service I don't like using that, I find this forum much easier and more helpful to use.

Many thanks 

[Reece_MH]

Hi bananas1234,

Thanks for your post, and a warm welcome back to the Community Forums.

Unfortunately, we're unable to assist with package changes or renewals via our Community Forums. To take advantage of the offer provided to you via letter, it would be a case of contacting our team via Phone on 0345 454 1111, or alternatively, you can text us on +44753 305 1809 - both options will get you through to somebody who can assist in getting you this discount.

Cheers,