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Virgin mobile app messaging

I have the Virgin mobile app (on an Android device)

The help icon shows 5 incoming messages

but the Inbox is empty

 

And I have lost the means to write in-app messages

 

How do I correct this?

 

 

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Message 2 of 21
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Re: Virgin mobile app messaging

I also have this problem, would be great if anyone knew the answer.

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Re: Virgin mobile app messaging

Hi Shezzie1974 & PM613,

Thanks for your posts, I am sorry you're both having this issue. We're not aware of any issues with the Mobile App, but thank you for bringing it to our attention. 

So that I can see exactly what you mean is there any chance you can take a screenshot of this issue and post it on this thread please? Remember to block out any sensitive information like your mobile number, account number, address etc.

This will help me find a resolution for you.

Thanks,

Megan_L

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Message 4 of 21
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Re: Virgin mobile app messaging

20200608_105534.jpg

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Message 5 of 21
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Re: Virgin mobile app messaging

Hmmm, I know in the help section you can click on a link for the forums - Could they be notifications for messages from on here?

Check your forums inbox and any other forum notifications and see if it resolves it 🙂

Thanks,

Megan_L

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Message 6 of 21
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Re: Virgin mobile app messaging

I've just looked and re read all my messages but it's still there.

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Message 7 of 21
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Re: Virgin mobile app messaging

Can you try uninstalling the App and reinstalling please?

Thanks,

Megan_L

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Message 8 of 21
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Re: Virgin mobile app messaging

That doesn't work either. I had tried that previously but have tried again and still no joy.

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Re: Virgin mobile app messaging

Thanks Shezzie1974, 

Can I ask @PM613 if you've tried doing the above as well and if you're still having this issue?

Can I have a screen shot of what happens when you click on the notifications? 

We just want to know a bit more as it might be something we need to raise with our IT team and which case we'll drop you a personal message for some more details. 

 

Emma_C - Forum Team
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Message 10 of 21
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Re: Virgin mobile app messaging

Hi

When I click on it just takes me to this screen. I've been in them all but nothing changes.

Screenshot_20200609-185216_Virgin Mobile.jpg

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