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harrythedba
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Virgin mobile UK's iphone app does not work

I have a pay monthly sim contract from virgin. The virgin mobile iphone app didnt work on the previous iphone i had (iphone 6s). We thought it was phone issue. But doesnt work on the iphone se 2 (2020) as well. It keeps saying "its unable to connect". I made sure wifi is off, only data is on. Still doesnt work. What can be the issue ? 

(Note - I have a second sim , pay monthly sim only, which I use on an android phone. and that has always worked without issues. )

 

 

 

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Martin_N
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Re: Virgin mobile UK's iphone app does not work

Hi harrythedba,

 

Thank you for your post. 

 

I'm very sorry to hear about this. Is the handset from ourselves? When did you get the last SIM replacement?

 

^Martin

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harrythedba
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Re: Virgin mobile UK's iphone app does not work

It is a sim only contract. Phone bought separately. Unlocked phone. Its not network locked.

Both phones were bought like that and the app didn't work on previous one and not on new phone. 

Calls, internet all works fine. Just the app doesn't.

 

 

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Emma_C
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Re: Virgin mobile UK's iphone app does not work

Thanks @Harrytheba, 

 

Can you just confirm which app it is exactly you're having issues with, is it the Virgin Mobile app to check allowances?

Or are Virgin Media connect app as both can require mobile SIMs to verify the app. 

 

Can I ask if you ever ported your number over to us?

And is your number showing correctly in the settings of the phone under "My number"?

 

Emma_C - Forum Team
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harrythedba
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Re: Virgin mobile UK's iphone app does not work

Its virgin mobile app to check allowances. And number was ported, but that was a while ago. 

But I will check what you suggested - checking "my number" in setting. 

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Gareth_L
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Re: Virgin mobile UK's iphone app does not work

Hello harrythedba

Quick message to see if you have an update 

Hoping the silence means its fixed

Gareth_L

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