When I joined virgin mobile 2 years ago I wax given a £15 lifetime discount when I purchased my Huawei p30 pro which brought my bill down to £31 from £46 I was delighted so much so that I encouraged my daughter to join virgin mobile which she did. I am now looking at upgrading my device back to an apple one but to my dismay my £15 LIFETIME discount I was told over the telephone could not be applied? I am also a virgin media customer. The apple iPhone 12 Pro max I was looking at was £49 for airtime plan plus device contract which I thought then I would be able to deduct the £15 LIFETIME discount, but apparently no!? Can anyone help/advise?
Thank you
Tony