Virgin media due to a glitch de-activated by mobile number connected to the OOMP account. On contacting they confirmed this is a known issue and will resolve in 24 to 48 hours. Now almost 3 weeks into the problem and multiple phone calls there is no resolution. I get numerous apology as a trained script, but no commitment of timeframe of resolution. It seems they have an IT department who can be contacted and until they come back there is no way to escalate for a resolution. Has anyone faced similar issues. What in your opinion is way forward to expedite. Lodging complaints and escalations have not helped at all
Sorry to hear about this
I am more than happy to take a look at this for you
I will need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great
Apologies for the delays, I have checked the ticket and it is currently still showing as being worked on and is with the relevant team to resolve the issue, as soon as there is an update we will let you know.