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sajuvg
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Virgin media oomp SIM disconnected

Virgin media due to a glitch de-activated by mobile number connected to the OOMP account. On contacting they confirmed this is a known issue and will resolve in 24 to 48 hours. Now almost 3 weeks into the problem and multiple phone calls there is no resolution.  I get numerous apology as a trained script, but no commitment of timeframe of resolution. It seems they have an IT department who can be contacted and until they come back there is no way to escalate for a resolution. Has anyone faced similar issues. What in your opinion is way forward to expedite. Lodging complaints and escalations have not helped at all

Thanks in advance for any pointers

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Gareth_L
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Re: Virgin media oomp SIM disconnected

HI sajuvg

Sorry to hear about this 
I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

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Gareth_L
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Re: Virgin media oomp SIM disconnected

Hi sajuvg

Thanks for those details 

I have had a look and we have an open It Ticket 

I have just asked for an update, so as soon as I get a reply back 

I will let you know on the next steps 

Gareth_L

 

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sajuvg
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Re: Virgin media oomp SIM disconnected

been 3 weeks. is there any update

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Robert_P
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Re: Virgin media oomp SIM disconnected

Hello sajuvg,

 

Apologies for the delays, I have checked the ticket and it is currently still showing as being worked on and is with the relevant team to resolve the issue, as soon as there is an update we will let you know.

 

Rob

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