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Helen25
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Virgin email - Exceeded limit for text messages

3 weeks ago

I am trying to send a text message. I have had a text back from Virgin message to say I have exceeded my spending cap. However when I check the app I have sent 2 texts and unlimited available. My daughter has a similar problem with her phone only she has apparently exceeded minutes when she hasn’t..Can anyone advise please. 

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Paul_DN
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Re: Virgin email - Exceeded limit for text messages

a week ago

Hi Helen,

 

Thank you for reaching out to us in our community and welcome, I can see that you have since managed to get this resolved by switiching off dial assist on your iphone, if you do have any further issues at all do not hesitate to come back.

 

Regards

 

Paul.

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