Simply, my phone screen developed a fault. Send it back to Virgin to repair under warranty.
Virgin said that the phone screen is cracked and therefore is not covered under warranty and want to charge for reair.
Fortunately I have photos and video evidence of the phone before it was sent off.
When my phone was returned back to me, it had cracks all over the screen.
Just warning you out there, be aware
Go to Answer
Not the first time I've heard this.
Virgin use a third party repairer. Damage was most likely done getting the phone apart.
Always use the manufacturers repair service if possible. Samsung even come to your house or place of work!
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Do you have proof of the IMEI number before sending your phone away? If you do, then compare it with the IMEI number of the device you have now and that's your case proven immediately.