Hey browar, thanks for posting on our forum page with your query.
Sorry to hear you haven't been able to connect to the VM WiFi hotspots with your mobile phone, please be advised this process varies depending on which provider you're with.
Since you've stated you're with EE then please visit this page here and follow the advice given by EE for doing this step by step.
Please, keep us here posted and let us know should you face more issues or if you have any further questions.
Happy to assist 🙂
