A few days ago I started a Virgin mobile account and received my new SIM with a temporary number from Virgin. I installed the connect app and everything worked fine and downloaded the wifi hotspot profiles to my device and they worked fine too.
I recently used a PAC code to move my old number to virgin and since it being activated, I can no longer sign into the Virgin connect app. Using my 4G for a SIM authentication login, it gives me an error saying "we had a problem connecting you". It has only started saying this after my old number was moved over. I have deleted the wifi hotspot profiles off of my phone, reset my network settings and have deleted and reinstalled the connect app however, I still get this error message.
Is there anyway I can login as the app hasn't been able to login via checking my SIM since moving my old number over? Many thanks for the help!
Thanks for contacting us @joshrhoden4 and welcome to the Virgin Media community forums.
Are you still having this issue? If so there maybe an issue with the new sim card and the number transfer that has caused this. To look into this further, would you be ok to do this via online chat to get this looked into? You should have received a notification on your screen to join the chat.
Similar issues. Ported 3 numbers over today. App won't connect on any of the devices. On iOS, i get 'having problems'. On Android, i don't get the option to log in with SIM, only with a Virgin Media account (which I don't have)