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wicked_witch
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Virgin connect app no signing in with sim

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 can’t login with sim. Have purple sim, tried uninstalling and reinstalling and to no avail, turned off any vpns ect ... basically  jumped through hoops and still not recognising my sim.... 

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Megan_L
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Re: Virgin connect app no signing in with sim

Hi Wicked_Witch,

Thanks for using the forums to get this issue looked into, I am sorry the Connect App is showing this error message. 

I have a link here that may have some helpful information about this, have a look and let me know if it helps. 

Also, can I ask if you were trying to connect to the App due to a problem with your broadband? If so I will be happy to look into it for you.

Thanks,

Megan_L

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wicked_witch
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Re: Virgin connect app no signing in with sim

No broadband was fine I was trying to connect for the first time since putting my new sim in my phone but it’s sorted it’s self out now!. 

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Megan_L
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Re: Virgin connect app no signing in with sim

Thanks for coming back to me Wicked, I am really happy its resolved now! 🙂

Please let me know if you need any further help with this, or if you have another issue please create a new post so we can help further.

Thanks so much,

Megan_L

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