This all started around 11/09/2020, when a letter came that stated that Virgin wanted to use a new SIM - since then I have been without a mobile phone.
Virgin have since sent me three SIMs none of which seem to have worked. I have bought a relatively cheap mobile phone via Amazon from Oakcastle (a 2G phone). One person (called Enlli) suggested I get a Nokia 104 mobile phone, which I did, from Argos, but that did not work either.
I recently tried the third SIM in a friend's disused smartphone - the phone picked up that it was a Virgin SIM, but seemed not to get enough signal to perform properly.
What I would like is for Virgin to supply me with another SIM pre-fitted to a relatively cheap mobile phone (about £20) which has been checked by Virgin staff, for which I am happy to pay.
Would this be possible please?
Please private message me to get my phone number etc - thanks very much.
I would like to start off by adding that we wouldn't send a phone with a pre-fitted SIM that had been checked by ourselves, as it's not possible. I also have looked into your account from previous conversations and I can see a cheque refund was sent to you back in November to buy a handset with the value. It seems like this has been ongoing for a while now and I would suggest that it might be best if we did supply you with a PAC code so you're able to move to another provider. You have been able to use the SIM in a friends phone - the SIM doesn't seem to be the problem (regardless of signal). We wouldn't be actioning anymore phones/payments to yourself for this.
Every customer that has a mobile SIM with us that had an old SIM has had theirs replaced - it's not specific to yourself as many customers have had the change.
What I am able to do is send you a 4th SIM, send it already active as I feel the ones you've had previous have not been activated and when you have put this in a phone - it wouldn't have worked.
Let me know what you would like to do 🙂
Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk