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Virgin Sim swap now being billed by EE

Title says it all.  

Got forced to swap SIMS.  Network shows as EE rather than Virgin   Got told not to worry about it.  Now EE are now saying my 'payment' was declined.  I must change details or risk fees.

I would email Virgin but no email address.  I would use chat service, but that seems not to work.  I would try to text, but I spend about 12 texts trying to explain I don't have internet on my phone and that I can't use the link the keep sending.  I would ring but .... life is too short.

Seriously, Virgin, try to improve customer service!!!!

 

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Re: Virgin Sim swap now being billed by EE

And I see you've increased my bill by 20% without any notice!!!!  Luckily the monthly fee is low on a text/call contract only, but why've you've upped the bill by that % I don't know!  According to my account it has nothing to do with the calls I made!!

 

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Re: Virgin Sim swap now being billed by EE

Hi heinzp,

 

Thanks for posting.

 

I'm really sorry that you've had problems since swapping your sim over and I understand the frustration when you want a working service. 

 

It looks like you've made some changes on your account since your post here, so please let me know if you still need any help?

 

Pop back here if you do.

 

Thanks

 

Melissa 

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