Got forced to swap SIMS. Network shows as EE rather than Virgin Got told not to worry about it. Now EE are now saying my 'payment' was declined. I must change details or risk fees.
I would email Virgin but no email address. I would use chat service, but that seems not to work. I would try to text, but I spend about 12 texts trying to explain I don't have internet on my phone and that I can't use the link the keep sending. I would ring but .... life is too short.
Seriously, Virgin, try to improve customer service!!!!
And I see you've increased my bill by 20% without any notice!!!! Luckily the monthly fee is low on a text/call contract only, but why've you've upped the bill by that % I don't know! According to my account it has nothing to do with the calls I made!!