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calpsy
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Virgin Sim fault

Ive the oomph bundle with the free sim. I done a number change on it and all ive had is problems with it and customer support is a joke. 

They know i have a problem and do nothing about it.

Ive narrowed the problem to this. We cant phone out or in with this sim in ANY phone BUT if we hide our number then we can phone out. Turn on the show my number and it goes straight to answerphone. Turn it off and as i said we can phone.

Anyone had this problem or have any ideas ?

PLEASE remember this is on EVERY mobile we put the sim into.

 

thanks

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Melissa_F
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Re: Virgin Sim fault

Hi calpsy,

 

Thanks for posting here.

 

I'm sorry you're having some problems making/receiving calls since you've had the new sim.

 

I'd really like to take a look in to this to help you. I'll pop you a private message now requesting some details.

 

Thanks

 

Melissa 

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