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KevinM1
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Virgin Mobile problems. No 4G, can't make calls or sign into my account. Anyone else?

Really hard to get information as the whole system seems to be down or broken today. Landline auto response states that a few people are having trouble. Anyone else out there having difficulties

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Martin_N
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Re: Virgin Mobile problems. No 4G, can't make calls or sign into my account. Anyone else?

Hi KevinM1,

Thank you for your post and welcome to the community. 

We are aware of an issue affecting Mobile service.

We are working to get this resolved as soon as possible.

Our apologies for any inconvenience.

^Martin

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KevinM1
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Re: Virgin Mobile problems. No 4G, can't make calls or sign into my account. Anyone else?

Thanks for the reply.

Although 4G has now been restored for the moment, I'm still unable to access my Mobile account online.

I sign in with the correct details but an "Oops, something's gone wrong!" appears though I appear to be signed in, and there is a log out pull down.. Intermittently "Ajax Request Error 0" appears.

Is this part of the same outage or a separate problem as I urgently need to sign in to the account?

 

 

 

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Akua_A
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Re: Virgin Mobile problems. No 4G, can't make calls or sign into my account. Anyone else?

Thank you for the update @KevinM1,

Our team is currently investigating is this a wider issue. Once we get an update, we will update this thread.

We further apologise for any inconvenience caused during this time.

Thanks, 

Akua_A
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KevinM1
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Re: Virgin Mobile problems. No 4G, can't make calls or sign into my account. Anyone else?

Thanks for the reply.

After several attempts of only having a partial sign in to my online account, I have reset passwords etc and now have gained access to the account once more. Although my original password allowed me into my account, the change now gives access to all parts of it.

This may have coincided with a reset on your system, so I'd be interested to know what the source of all the problems have been, and whether they have all been fully resolved.

 

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Akua_A
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Message 6 of 19
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Re: Virgin Mobile problems. No 4G, can't make calls or sign into my account. Anyone else?

Glad to hear this @KevinM1

It is great to hear everything is functioning well again.

We are yet to hear back from our teams investigating the cause of this. Once, we do, we will be back in contact :).

Thanks,

Akua_A
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Jakkeo1
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Message 7 of 19
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Re: Virgin Mobile problems. No 4G, can't make calls or sign into my account. Anyone else?

Any update on this? You are doing maintenance in my area tomorrow for the broadband so I really need mobile data so I can work from home.

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Akua_A
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Message 8 of 19
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Re: Virgin Mobile problems. No 4G, can't make calls or sign into my account. Anyone else?

Hi @Jakkeo1,

Sorry to hear you are experiencing a similar issue. We can understand this is not ideal and want to best help. Is your mobile service still down today? Have you tried rebooting your device to see if the issue persists? 

Thanks,

 

Akua_A
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Jakkeo1
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Re: Virgin Mobile problems. No 4G, can't make calls or sign into my account. Anyone else?

Hi

I can connect manually to vodafone which gives me data but no mobile signal, if i connect to network automatically i have no data but mobile signal.

Tried restarting and turning my device on and off numerous times 

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Akua_A
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Message 10 of 19
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Re: Virgin Mobile problems. No 4G, can't make calls or sign into my account. Anyone else?

Thank you for your response @KevinM1.

Please try the following link in regards to this and let me know if the issue persists virg.in/phonefix

Thanks,

 

Akua_A
Forum Team



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