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DavidBristol
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Virgin Mobile inbound calls going to voicemail

Since last night all inbound calls are going to voicemail. I can call other people and SMS is working following a restart. Really frustrating.  

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Travis_M
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Re: Virgin Mobile inbound calls going to voicemail

Hi @DavidBristol

 

Thanks for posting on our community forum!

 

Can I check what device you are using?

 

Regards

Travis_M
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DavidBristol
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Re: Virgin Mobile inbound calls going to voicemail

samsung J5

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Travis_M
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Re: Virgin Mobile inbound calls going to voicemail

Could you try the SIM in another device and let me know how you get on please?

 

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Travis_M
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Jennolfc
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Re: Virgin Mobile inbound calls going to voicemail

Hi,I’m also having same problems since yesterday.can’t receive voice calls or texts,I can send texts and make calls but connot receive,only through WhatsApp.

thanks help needed.

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DavidBristol
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Re: Virgin Mobile inbound calls going to voicemail

I put my sim into another phone (as advised) and it said network locked. I put it back into my J5 and tested and it's working again. I've seen in the forum a number of others having issues.

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Travis_M
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Re: Virgin Mobile inbound calls going to voicemail

Hi @DavidBristol

 

So - is your mobile working fine now after putting the sim back in?

 

Regards

Travis_M
Forum Team



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