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Virgin Mobile in the UK are uncontactable

My online account logon shows an error and my number is not recognised. I am concerned that I have been hacked. I have tried to get hold of Virgin Mobile in the UK and they ignore all attempts. By mobile, by phone, by online chat and even by post. Can someone please help!

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Re: Virgin Mobile in the UK are uncontactable

Hi Bluewave, 

Welcome to forums and thank you for your first post. 

I am sorry to hear you are having issues logging in what error are you receiving is this on the app or when you log into a browser? We are also very busy at this moment in time so please be patient when calling our centres.

Thanks,

Zoie

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Re: Virgin Mobile in the UK are uncontactable

Thank you for the reply. I understand that you are busy. But after weeks of trying you don't respond, that is unacceptable. Other service providers who are facing the same problems responsive. Can you please help me to log on to my account? My number is 07557772110.

 

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Re: Virgin Mobile in the UK are uncontactable

I have to advise you remove your number as this is sensitive information. I can try to help you with your issue of logging in. 

Can you please answer the questions provided

Thanks,

Zoie

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