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Virgin Mobile endless recaptcha

I am trying to access my Virgin Mobile account on the web but have encountered an endless Recaptcha loop (i have tried Chrome + Safari). What do I do next? The mobile app does not work either - won't let me authenticate (I have followed all the instructions). Very frustrating. Virgin have charged me over £25 on top of my usual bill and I need to get into the account to find out why. Considering cancelling my account.

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