Virgin Media Community

[pratit_s]

Hi,

I came to India few days back and my Virgin SIM is not working. I cant make any calls or access my voicemail. I am meant to be working from India so it is important that my phone works. I am tried connecting to mobile network using manual and automatic, ticked the relevant boxes on my account but still it is not working.  

I will be in India for 1 month and I need my phone roaming to work.

Can any one from Virgin can help me appreciate your response.

[pratit_s]

I came to India few days back and my Virgin SIM is not working. I cant make any calls or access my voicemail. I am meant to be working from India so it is important that my phone works. I am tried connecting to mobile network using manual and automatic, ticked the relevant boxes on my account but still it is not working.  

I will be in India for 1 month and I need my phone roaming to work.

Can any one from Virgin can help me appreciate your response.

[Lee_R]

Hi pratit_s, thanks for posting and welcome to our community. 

I am really sorry to hear you're currently unable to roam. When you added roaming did you do so on your online account?  Have you been able to roam in other countries since you set up roaming?

Regards

Lee_R

[pratit_s]

Hi Lee,

This is the first time that I have traveled since taking a virgin contract, and so I am unsure if it works elsewhere. But I have never had any problems with my previous network providers.

Yes, I changed the roaming setting on my online account.

[Lee_R]

Thanks for getting back to me.  To enable me to take a closer look into this on your behalf.  I am going to drop you a quick private message.  Please look out for the purple envelope in the top right of your screen.

Regards

Lee

[Lee_R]

Hi pratit_s

Before I send you the private message.  Please can I ask you to perform a hard reboot of your handset?  I appreciate you've probably already tried this, I would ask that you do try again.

Regards

Lee

[pratit_s]

Hi Lee,

How do I do a hard reboot of my phone?

[Lee_R]

It would depend on your handset sorry.  You may need to google how to perform that?  Sorry.

Regards

Lee

[pratit_s]

Hi Lee,

I am waiting to backup my phone before a hard re-set. I will message u as soon as it is done.

[Lee_R]

Okay could you please try a soft reboot?  

Regards

Lee

[pratit_s]

soft reset done