Virgin Media Community

[lisadenscombe1]

How can I find Virgin Mobile credit agreement Security key? 

I've checked my emails and I can't find this 

[Adri_G]

Hey lasadenscombe1, thank you for reaching out on our help forum and welcome to our community.

We'd love to always help, in regard to your question about the security key this is in one of the emails we sent out just after you ordered your phone. Just search for the one that says 'Your security key' in the subject line.

Let us know if you can find this (please, check in spam and junk folders too) and we can advise on the next steps from there.

Regards,

[lisadenscombe1]

I’ve already checked my emails and it’s not there 

[Adri_G]

Thanks for confirming this, lisadenscombe1.

Sorry to see you still can't find the key, we'd love to have a look into this for you and help out.

I will message you privately here shortly so we can do this.
Please, check the top right-hand side of our page to find a purple envelope.
Click on this and you'll see my message.