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migdevcar
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Virgin Mobile cancellation

Good afternoon,

My wife and me, both Virgin customers, moved out UK one month ago and we have tried, unsuccessfully, cancel our account. Can I have some clear information about what to do. It is just cancel the contract, I do not want to keep the number, it is basically stop paying for something I am not using. It is being extremelly hard and frustrating as information/steps is not clear at all.

 

Kind regards,

 

Miguel

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Martin_N
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Re: Virgin Mobile cancellation

Hi migdevcar,

 

Thank you for your post and welcome to the community.

 

Can you confirm are these SIM Only's or are these SIM + Handsets?

 

^Martin

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migdevcar
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Re: Virgin Mobile cancellation

Both my wife and me contracts are only SIM, There are not handset involved in the contract and it was done more than 2 years ago so there is not cancellation penalty. I just need to cancel it and honestly, it is being impossible. I would appreciate your help/support.

Regards

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Paul_DN
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Re: Virgin Mobile cancellation

Hi migdevcar,

 

Thank you for coming back to us, really sorry to hear you have been unable to cancel your sim only contracts due to moving abroad, 

 

So I can help further I will send you an invite into a private chat, please click on the purple envelope to accept.

 

 

Regards

 

Paul

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