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Virgin Mobile account cancellation

Hello

I joined Virgin in April I think on a Pay Monthly agreement. However I called customer services and cancelled within 2 days as the signal was so poor in my house.

I keep getting invoices for monthly payment, so it appears the Virgin mobile operative I spoke to did not complete the cancellation request.

please can someone cancel my account ASAP so I avoid receiving invoices?

thank you

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Re: Virgin Mobile account cancellation

Good Afternoon SierraPapa,

 

Thanks for your post on our Community Forums!

 

Sorry to see you've been receiving bills for your mobile account, is this in relation to a handset agreement or does this refer to a mobile phone tariff?

 

Can you also tell me if you took out a handset loan agreement with the tariff?

 

Kindest regards,

 

David_Bn

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Re: Virgin Mobile account cancellation

Hello David

it was a SIMO deal, no handsets involved

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Re: Virgin Mobile account cancellation

Thanks for coming back to me SierraPapa

 

I'd be happy to take a closer look into this for you

 

Check out the purple envelope card in the top right hand corner for a PM from me

 

Kindest regards,

 

David_Bn

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