Virgin Mobile Weirdness - New Customer (ish) Explaination ?
07-12-201915:17 - edited 07-12-201915:22
I purchased a virgin sim only deal over the BF Weekend from CPW on a 30d, £10 for 8GB/2500Mins/Ultd Txt deal. Suited me perfectly as I don't want to sign up to long contracts etc having had a nightmare of a time with VF this last few months and literally willing to pay the £90 termination to leave them. I'm already a VM customer (Broadband).
I received the VM sim a few days later, registered and activated it, but for some bizarre reason the account was showing PAYG (not what I ordered). Spoke to CPW who told me it would be 48 hours before it would be setup properly (which I was rather apprehensive about given I have also just done the similar for my daughter and her's shows as Pay Monthly, only exception being it was a 12mth contract)
I've just however received the following email, which frankly explains absolutely zero, and is probably one of the least transparent things I've ever read. There is no explanation.
Thank you for applying for our rolling 30 day SIM Only.
Unfortunately on this occasion the required criteria for the contract has not been met and we're unable to offer you the deal however, you can still join us on one of our Pay As You Go SIMs. Just visit virginmobile.co.uk for more details.
Re: Virgin Mobile Weirdness - New Customer (ish) Explaination ?
25-05-202013:14 - edited 25-05-202013:14
I gave up with it all to be honest and ended up going to a 30d rolling contract with Voxi (which right now due to some technical issues you get unlimited data and doesn't appear to be getting fixed any time soon)
My daughter cancelled her contract with Virgin not long after this and also went to Voxi, missus went to GiffGaff.
Shame really as (not that they care) lost out on three customers with an intent to actual go further and get the whole TV package she-bang. Knocked that on the head too.
CPW are still selling 1M / 30d contracts to this day, so perhaps Virgin might do something intelligent for once and actually contact CPW to find out what they are playing at.