I’m currently on holiday in Spain and been trying to retrieve a voicemail for the past few days. Unfortunately I can’t remember my pin and I get locked out after 3 attempts. The message I get tells me to contact customer service by dialling 789 from my mobile and they will reset it. Ha ha. Easier said than done. I’ve been trying for 3 days to get through to 789. I either get a message saying ‘sorry the number is unavailable’ or else it rings out for about 10 seconds then I get disconnected. Happens every single time. So frustrating and poor customer service from Virgin. Any suggestions on how I can reset my pin without having to dial 789 and speak to customer services?