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Micheal22
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Virgin Mobile Trade Up

3 weeks ago i sent my iphone x off for a trade up.

I was quoted an amount of £46 for my iphone X. That isn't the issue. I declined this offer and was told my phone would be sent back to me. That was 3 and a half weeks ago!

Still no sign of my phone and every time I ring they send me to a 3rd party company and tell me that it is out their hands. THIS IS VIRGIN MOBILES RESPONSABILITY , NOT MINE TO CHASE UP!

Its coming to 4 weeks now since they told me my phone was being sent back to me. I feel as though i have been scammed. I have been a oyal lifetime customer with Virgin but i am now writing to the BBC as there are numerous complaints about people having the very same issue.

 

I would just like my phone back , you would think a billion pound profit company could afford a first class stamp. 

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Megan_L
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Re: Virgin Mobile Trade Up

Hi Micheal22,

Thanks for using the forums to get this issue with your phone return looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.

Can I ask how you gave us confirmation to have the mobile returned?

Also, do you have a tracking number for the phone? 

Thanks,

Megan_L

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