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Virgin Mobile Parked Order

Hi,

I ordered a phone on contract with Virgin Mobile on the 2nd June. Received the email telling me that credit checks will need to be performed & to allow a few days. It’s now been a week and I still haven’t heard anything and the order on my account is saying that it is parked.

Is there any way for me to get in contact with Virgin? And any idea how long this usually takes? 

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Re: Virgin Mobile Parked Order

I’m in the same position. Was expecting it to be delivered the next day as it’s for a present but no contact from Virgin since order.

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Re: Virgin Mobile Parked Order

Hi Rebekt, 

 

Welcome to the forums and thank you for your post. 

 

I am sorry to hear about this. Mostly all orders placed online do get parked as they go under some checks. When an order is parked it can be down to a couple of reasons, the credit check being failed, the phone being out of stock, or that the team who run the checks need some extra information and then they would contact you. 

 

Is the order still the same since you posted? 

 

Cheers. 

Ryan_N - Forum Team
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