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Virgin Mobile Not connecting to 5g

Hi All, 

Hope that you're well. 

I recently got a 5g sim only contract and I'm using a Motorola Moto G 5G Plus but for some reason, I don't seem to have 5G when I'm in a 5G area.

Does anyone know how best to resolve this? Potentially it's either the device not being able to recognise the 5g bands that Virgin/Vodafone use or it's a Virgin/Vodafone network issue.

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enlli
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Message 2 of 12
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Re: Virgin Mobile Not connecting to 5g

When you do a network search does 5G show as a network type?

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Message 3 of 12
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Re: Virgin Mobile Not connecting to 5g

So, under preferred network type I have:

4g,3g and 2g. 

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enlli
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Message 4 of 12
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Re: Virgin Mobile Not connecting to 5g

No 5G showing then. If you can't change it and select 5G from there can you do a manual network search and see if you can see Vodafone. If you can the SIM is running 4G. 

5G should have Vodafone missing and EE visible.

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Message 5 of 12
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Re: Virgin Mobile Not connecting to 5g

Yep, so I'm on Vodafone as there is no 5g in the list. I do have Virgin Mobile in the list though and I'm connected to Virgin. 

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Message 6 of 12
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Re: Virgin Mobile Not connecting to 5g

WScreenshot_20210418-194036_Call settings.jpgWell this is what you should have. I assume the phone is the single sim version and not dual as 5G will not work in slot two.

Sounds like a call to the dreaded 789 

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Message 7 of 12
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Re: Virgin Mobile Not connecting to 5g

So it is the dual SIM version and I did put it in slot 2 when I got it as I was waiting for the number to be transferred over. 

I've tried my partner's SIM and I get the 5g options so do Virgin need to push an update to fix it?

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Message 8 of 12
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Re: Virgin Mobile Not connecting to 5g

For some time now firmware updates on Android are the generic manufacturer version and not Virgin's.

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Message 9 of 12
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Re: Virgin Mobile Not connecting to 5g

So I did speak to someone and it seems that Virgin are only supporting Samsung's and iPhones for 5g. Would have been useful to know that before taking out the contract. 

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Message 10 of 12
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Re: Virgin Mobile Not connecting to 5g

Absolute rubbish from 789 as usual.

Virgin are selling far more than Samsung and iPhones on 5G. 

Pity you have just signed up as I know of some good 5G deals out there.

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