Virgin Mobile: No Connection

[Toon1979]

New phone which I've had for the last few weeks and no issues. Just an upgrade from my previous phone.

From yesterday when I disconnected from my office WiFi I noticed I had not mobile data connection. It just says: 

Everything else works fine on WiFi it's just mobile data that no longer works. I have checked on the app and I have plenty of data left:

I've ran all the normal tests. Airplane mode is off. Do not disturb is off. Checked all APN settings. Ran the Phone Fix Tool.

I can't understand how it can go from working to not in a few hours. Isn't wet, hasn't been dropped there is just no connection to the Virgin Media network at all. I have reset all my connections to see if this fixes it. All apps and OS up to date. 

It's the

Sony Xperia 1 III Black

Odd thing is I couldn't even sign into my community account here I had to set up a new one. Even resetting my password didn't send me an email. Checked my spam folder and tried it on 3 different browsers. Had to use my works email address to sign up here to ask for help.

When I'm logged into my Mobile account and I click chat this happens:

Any help would be much appreciated as I'm very tech savvy and tried everything already suggested on these boards.

[Gareth_L · Accepted solution]

Hello Toon1979.

Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with Mobile data.

Sounds like you have done every thing possible
I'd like to take a look into this for you. Bur before that can you try this please.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L
 

[Toon1979]

I tried to the link before but no joy. I will check the purple envelope next. Cheers Gareth.

[Toon1979]

All fixed now thanks to Gareth. Much appreciated. 

[Gareth_L]

Thanks Toon1979.

If you need anything else, Please pop back on here.

Enjoy the rest of your day.

Gareth_L