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Virgin Mobile Centers are closed

Just received my mobile bills for both of my phones both include costs for text my wifes for an international text and mine for a string of picture messages, from past bitter experience neither of us use TEXT "Messages" for any reason and have not done for some years,we both use messenger and whatsApp, can any kind soil tell he how to contact Virgin Mobile to address this issue when the recorded message just says "All of our call centers are closed" 

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Re: Virgin Mobile Centers are closed

Hi Speedy-2, 

Really sorry to hear that you've had texts on your bill that you've not sent, I can appreciate the concern and you're keen to know what's going on. 

We certainly can take a closer look at the bill and see if we can find out what's going on, however we do get all of the data from the network directly so would advise it's correct. 

I'll pop you a message now and see if we can get to the bottom of this. 

Emma_C - Forum Team
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Re: Virgin Mobile Centers are closed

Many thanks Emma_c I look forward to your PM 🙂

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Re: Virgin Mobile Centers are closed

Glad we could get it all sorted Speedy-2, 

Please let us know if you need anything else 🙂 

Emma_C - Forum Team
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Re: Virgin Mobile Centers are closed

Thanks for your help Emma 🙂
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