on 29-10-2021 01:54
The Virgin Mobile app asks me to sign in to enable additional features.But when I do so with correct username and password it won't accept the details!
on 29-10-2021 14:09
Hi Maxfactor
Thanks for posting. Have you tried resetting the password and then attempting to log in?
Best,
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on 29-10-2021 17:24
Yes, reset password, still doesn't recognise!
on 29-10-2021 17:38
Can you confirm which app this is please?
Best,
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on 29-10-2021 18:08
The virgin mobile app on my mobile
on 29-10-2021 18:15
@Maxfactor wrote:The virgin mobile app on my mobile
The Virgin mobile app was replaced sometime ago with the latest version of the My Virgin Media app which now includes Virgin mobile. Try installing that and see how you get on.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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on 29-10-2021 18:15
Hi Maxfactor,
Thanks so much for coming back to us so quickly.
Can I please check, are you connected to WiFi when signing in? If so can you disconnect form the WiFi and use the mobile data instead.
Try again and let us know how things go.
Thanks,
on 29-10-2021 18:45
That's the app I have, recently updated, saying new features available but it won't accept my password to enable new features
on 29-10-2021 18:46
I'm signing in with mobile data
on 29-10-2021 18:55
Hi Maxfactor,
With the WiFi off, it shouldn't need a password to sign in s it should recognise you from the SIM itself.
Can you try deleting the app again for me. Once you've done this, ensure WiFi is turned off and reboot the handset.
Redownload the app when the device turns back on and try opening it then.
Let me know how things go then.
Thanks,