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Maxfactor
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Message 1 of 19
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Virgin Mobile App

The Virgin Mobile app asks me to sign in to enable additional features.But when I do so with correct username and password it won't accept the details!

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John_GS
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Message 2 of 19
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Re: Virgin Mobile App

Hi Maxfactor

 

Thanks for posting. Have you tried resetting the password and then attempting to log in?

 

Best,

John_GS
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Maxfactor
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Message 3 of 19
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Re: Virgin Mobile App

Yes, reset password,  still doesn't recognise!

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John_GS
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Message 4 of 19
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Re: Virgin Mobile App

Can you confirm which app this is please?

 

Best,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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Maxfactor
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Message 5 of 19
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Re: Virgin Mobile App

The virgin mobile app on my mobile 

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Graham_A
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Message 6 of 19
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Re: Virgin Mobile App


@Maxfactor wrote:

The virgin mobile app on my mobile 


The Virgin mobile app was replaced sometime ago with the latest version of the My Virgin Media app which now includes Virgin mobile.  Try installing that and see how you get on.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Kath_F
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Message 7 of 19
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Re: Virgin Mobile App

Hi Maxfactor, 

Thanks so much for coming back to us so quickly. 

Can I please check, are you connected to WiFi when signing in? If so can you disconnect form the WiFi and use the mobile data instead. 

Try again and let us know how things go. 

Thanks,

Kath_F
Forum Team




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Maxfactor
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Message 8 of 19
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Re: Virgin Mobile App

That's the app I have, recently updated, saying new features available but it won't accept my password to enable new features 

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Maxfactor
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Message 9 of 19
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Re: Virgin Mobile App

I'm signing in with mobile data 

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Kath_F
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Message 10 of 19
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Re: Virgin Mobile App

Hi Maxfactor, 

With the WiFi off, it shouldn't need a password to sign in s it should recognise you from the SIM itself. 

Can you try deleting the app again for me. Once you've done this, ensure WiFi is turned off and reboot the handset. 

Redownload the app when the device turns back on and try opening it then. 

Let me know how things go then. 

Thanks,

Kath_F
Forum Team




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