Menu
Reply
Highlighted
  • 4
  • 0
  • 0
Joining in
366 Views
Message 11 of 44
Flag for a moderator

Re: Virgin Mobile Account Registration Problem

Hi Lisa, 

My sim is part of Oomph with my virgin media package. I'm a new mobile customer.

 

I've tried different browsers, cleared the cache, incognito mode, on a laptop, mobile and a tablet, it still won't let me register or complete the recaptcha information. 

 

Any other suggestions welcome? 

0 Kudos
Reply
Highlighted
  • 3.02K
  • 167
  • 278
Forum Team
Forum Team
365 Views
Message 12 of 44
Flag for a moderator

Re: Virgin Mobile Account Registration Problem

Hi JoJo_The_O,

 

I'm going to send you a Private Message so I can check the data we have as it may be that which is stopping you from registering.

 

Thanks,

Lisa

 

 

0 Kudos
Reply
Highlighted
  • 20
  • 0
  • 1
On our wavelength
357 Views
Message 13 of 44
Flag for a moderator

Re: Virgin Mobile Account Registration Problem

Same problem for me.

Oomph SIM, inserted today.

Went on line to see how to port number. Obviously haven't got a mobile account so tried to register.

Entered my virgin number and was asked for my mother's maiden name???
I'm registering for a new account, how do you already have that info??

Well, whatever info you have is wrong. I know her maiden name, you obviously don't. But surprisingly it doesn't work.

I've tried again and get 

We need the correct recaptcha error.
Oops! That wasnt quite right.

I've tried 3 laptops, Google Chrome & Microsoft Edge (so I'll ignore the fact it tells me to clear my cookies)

I then tried via 'forgot my details' - I get

Sorry - we can't seem to find you on our system.

Please double check the details you entered. You may need to register from scratch. It only takes a minute and we'll keep it interesting. Promise

Well, you've definitely done that.

I tried 'contact us' then 'experiencing an issue'

Oh, crikey. We can't find that page

Maybe the link you clicked is broken or you typed in the wrong address. Perhaps the page doesn't exist any more. Or maybe it's just a glitch in the matrix.


Help!!

0 Kudos
Reply
Highlighted
  • 4
  • 0
  • 0
Joining in
315 Views
Message 14 of 44
Flag for a moderator

Re: Virgin Mobile Account Registration Problem

The screen is asking for secret answer while I register for online account. I never setup any secret answer. Pls help. 

0 Kudos
Reply
Highlighted
  • 3
  • 0
  • 0
Joining in
307 Views
Message 15 of 44
Flag for a moderator

Re: Virgin Mobile Account Registration Problem

Hi

 

I cant seem to register for Virgin mobile

keeps asking me to complete the Catcha pictures, which I do, please help

0 Kudos
Reply
Highlighted
  • 1.43K
  • 78
  • 116
Forum Team
Forum Team
295 Views
Message 16 of 44
Flag for a moderator

Re: Virgin Mobile Account Registration Problem

Hi punitpatel777,

 

The answer would be the details you provided when you first set up the account. It may be the same details you provide when you speak to member of the team over the phone.

 

Thanks

0 Kudos
Reply
Highlighted
  • 52
  • 2
  • 7
Dialled in
283 Views
Message 17 of 44
Flag for a moderator

Re: Virgin Mobile Account Registration Problem

I'm having the same problem.

Asked for my mother's maiden name, then stuck in the loop for Captcha pics.

Any advice, please?

0 Kudos
Reply
Highlighted
  • 1.43K
  • 78
  • 116
Forum Team
Forum Team
281 Views
Message 18 of 44
Flag for a moderator

Re: Virgin Mobile Account Registration Problem

Hi mooky623 and bgglp,

 

For the captcha loop are you able to try using a different browser to see if you can get past the loop?

 

Cheers,

Corey C

0 Kudos
Reply
Highlighted
  • 52
  • 2
  • 7
Dialled in
264 Views
Message 19 of 44
Flag for a moderator

Re: Virgin Mobile Account Registration Problem

Hi.

 

I've tried Edge, IE and Chrome. All of them have similar problems I'm afraid.

0 Kudos
Reply
Highlighted
  • 1.43K
  • 78
  • 116
Forum Team
Forum Team
261 Views
Message 20 of 44
Flag for a moderator

Re: Virgin Mobile Account Registration Problem

Cheers for checking Bgglp, 

 

Is the CAPTCHA responding to touches or is it throwing up errors? Are you able to try it on another device?

 

Thanks,

Corey C

0 Kudos
Reply