My sim is part of Oomph with my virgin media package. I'm a new mobile customer.
I've tried different browsers, cleared the cache, incognito mode, on a laptop, mobile and a tablet, it still won't let me register or complete the recaptcha information.
Any other suggestions welcome?
I'm going to send you a Private Message so I can check the data we have as it may be that which is stopping you from registering.
Same problem for me.
Oomph SIM, inserted today.
Went on line to see how to port number. Obviously haven't got a mobile account so tried to register.
Entered my virgin number and was asked for my mother's maiden name???I'm registering for a new account, how do you already have that info??
Well, whatever info you have is wrong. I know her maiden name, you obviously don't. But surprisingly it doesn't work.
I've tried again and get
We need the correct recaptcha error. Oops! That wasnt quite right.I've tried 3 laptops, Google Chrome & Microsoft Edge (so I'll ignore the fact it tells me to clear my cookies)
I then tried via 'forgot my details' - I get
Sorry - we can't seem to find you on our system.
Please double check the details you entered. You may need to register from scratch. It only takes a minute and we'll keep it interesting. Promise
Well, you've definitely done that.
I tried 'contact us' then 'experiencing an issue'
Oh, crikey. We can't find that page
Maybe the link you clicked is broken or you typed in the wrong address. Perhaps the page doesn't exist any more. Or maybe it's just a glitch in the matrix.
The screen is asking for secret answer while I register for online account. I never setup any secret answer. Pls help.
I cant seem to register for Virgin mobile
keeps asking me to complete the Catcha pictures, which I do, please help
The answer would be the details you provided when you first set up the account. It may be the same details you provide when you speak to member of the team over the phone.
I'm having the same problem.
Asked for my mother's maiden name, then stuck in the loop for Captcha pics.
Any advice, please?
Hi mooky623 and bgglp,
For the captcha loop are you able to try using a different browser to see if you can get past the loop?
I've tried Edge, IE and Chrome. All of them have similar problems I'm afraid.
Cheers for checking Bgglp,
Is the CAPTCHA responding to touches or is it throwing up errors? Are you able to try it on another device?